Privacy Policy
Effective date: November 2, 2026
Total Masonry is a residential masonry contractor serving Raleigh, North Carolina, and surrounding communities. This policy explains how we handle personal information when you visit www.total-masonry.com, request an estimate, contact us, or communicate with us through Facebook Messenger.
Information you provide
Our website contact form asks for your full name and email address and includes fields for your message, phone number, and project address, including street, city, and ZIP code. We receive the information you choose to submit.
When you request an estimate or discuss a project, you may also provide project descriptions, photographs, measurements, your preferred timeframe, and other details relevant to the work. Please do not send Social Security numbers, financial account credentials, medical information, or other sensitive information through our contact form or Messenger.
If you contact us by phone or email, we receive the contact information and project details you provide through that channel.
Facebook Messenger inquiries
When you message our Total Masonry Facebook Page, we receive your messages and the profile information made available to us through Messenger. If you choose to answer project questions, we may receive your project category, project ZIP code, and approximate timeframe.
We use this information to respond, understand your needs, determine whether the project is within our service area, and discuss estimates or next steps. Messenger is a Meta service. Meta handles information through its platform under its own privacy policy and settings; this policy describes Total Masonry's handling of information we receive.
Website, cookies, and analytics
Our website is hosted on Wix and uses Wix Forms. Wix and the services used to deliver the website may process technical information such as IP address, browser and device information, pages visited, referring links, and the date and time of visits.
Cookies and similar technologies help operate and secure the website and support analytics. Wix analytics tools provide information about website traffic and visitor activity.
Our website uses a Google Ads tag to support advertising measurement. Google may process technical information about website visits, ad clicks, and interactions, depending on the services and settings in use. Learn more about how Google uses information from websites that use its services at https://policies.google.com/technologies/partner-sites.
You can use your browser settings to manage or delete cookies. Blocking cookies may affect website functions. Browser cookie controls do not necessarily prevent every type of technical data collection. You can also use the privacy controls provided by Google and Meta for their services.
Our website includes social-media links and an embedded service-area map. Using links or embedded features may cause your browser to communicate with the relevant provider. The provider's own privacy practices apply to its processing.
Advertising and measurement
We use Facebook advertising and may receive campaign reports about ad interactions and Messenger inquiries. We use these reports to evaluate whether advertising produces relevant project inquiries.
Advertising platforms may process information about your interactions with their ads and services under their own policies. A message sent through a Facebook advertisement is processed through Meta's platform before it reaches our business inbox.
How we use information
We use customer contact information, inquiry details, and project information strictly to communicate with customers, respond to inquiries and prepare estimates, schedule masonry projects, and manage ongoing projects and customer correspondence. Website technical and measurement information is processed separately as described in the website and advertising sections above.
Information sharing
Total Masonry does not sell, rent, exchange, or share customer information with other businesses for their advertising or marketing purposes. We use customer information strictly for communicating with customers, responding to inquiries and preparing estimates, scheduling masonry projects, and managing ongoing projects and customer correspondence.
Necessary processing by service providers is different from sharing customer information for another business’s marketing. Information submitted through our website is processed using Wix. Email and other communications are handled through the providers needed to deliver those communications. Messenger communications are processed through Meta. Website measurement may involve Google as described above.
Those providers process information to provide their services and may also have their own privacy policies and independent processing practices. We may disclose information when legally required or at your request or with your permission.
Information retention
We retain inquiry, correspondence, and project information for as long as reasonably needed for the purposes described in this policy, including customer follow-up, project administration, recordkeeping, and legal obligations. The appropriate period depends on the type of record and the reason it is retained.
Information held by Wix, Meta, Google, or another service provider may also be subject to that provider's retention and backup practices. A request to remove information from our records does not necessarily remove information independently held by those providers.
Privacy requests and communication preferences
Email dimitri@total-masonry.com to request information about the personal information you have provided, ask for a correction or deletion, or request changes to your communication preferences. We may need to confirm your identity before acting on a request.
We will consider requests in light of applicable law and our need to retain records for ongoing projects, legal obligations, or disputes. Available privacy rights depend on the circumstances and applicable law.
To manage information held independently by Facebook, Messenger, Google, or another service, use that service's privacy controls or contact it directly.
Security
No website, email service, messaging platform, or storage system can guarantee complete security. Please use care when choosing what information to send us and contact us if you believe information associated with your inquiry has been misused.
Changes to this policy
We may update this policy when our practices change. The updated policy will be posted on this page with a revised effective date.
Contact Total Masonry
For questions or privacy requests:
Email: dimitri@total-masonry.com
Phone: (919) 255-0989
Business: Total Masonry, Raleigh, North Carolina